How to Fix Versa Fitbit to Sync Again

abril 22, 2022 Postar um comentário

What happens when your fettle tracker stops working? That happens more than often than one would expect, especially considering how frequently fitness trackers become used from day to day. If you happen to own a Fitbit device — and I'm sure many of you practice — you may have experienced a problem or two throughout your device's lifetime. If you're having issues with your Fitbit device, we're here to help. Hither are some of the most common Fitbit problems and how to gear up them.

Related:Learn more almost the company in our full Fitbit buyer's guide

Problem #one: Fitbit non syncing

fitbit luxe review fitbit app daily stats steps

Jimmy Westenberg / Android Authorization

Fitbit trackers sync with Android devices via Bluetooth, and, unfortunately, that technology tin can be unreliable. If you have problem syncing data from your Fitbit to your Android device, your solution may prevarication in your Fitbit app's Settings menu.

Potential solutions:

Make certain the Fitbit app is installed on your telephone. You lot'll too need to make sure your phone has Bluetooth turned on (Settings>Bluetooth>On) and that you're but trying to connect your Fitbit to 1 Bluetooth-enabled phone or tablet.
Try removing and re-adding your Fitbit device from your Fitbit account. Open the Fitbit app, select your account photo, select your tracker, then tap the trash icon in the acme-right corner. Selectunpair. Yous can and so pair your Fitbit device with your Fitbit account.
If your smartphone is running Android half-dozen.0 Marshmallow or later on (information technology probably is), you may demand to manually grant the Fitbit app permission to browse for Bluetooth devices.
- To do then, head to your phone's Settings menu, select Apps & notifications, select Permission managing director, selectLocation, selectFitbit, so make sure theAllow all the time option is selected.
- In addition, your phone'south location services need to be turned on to scan for Bluetooth devices. To practice so, caput to your telephone's Settings menu, then select Fifty ocation. One time you lot're there, turn on the Location toggle at the top of your screen.
Yous may demand to forcefulness quit the Fitbit app. From your mobile device, caput toSettings>Apps & notifications>See all apps>Fitbit>Force Finish.
- Alternatively, you can press and concur the Fitbit app icon on your home screen and release it when you feel a vibration. Tap the modest i icon. Then tap Force stop.
Attempt turning Bluetooth off and on again. From your mobile device, head toSettings>Bluetooth, and then plow the Bluetooth toggle off then on. You can besides plow off the Bluetooth toggle by tapping the icon in your quick settings panel.
Try restarting your mobile device.
If all else fails, try uninstalling and reinstalling the Fitbit app.

Problem #2: Fitbit not receiving notifications from Android device

Andy Walker / Android Authority

Sometimes Fitbit trackers won't receive notifications from Android devices. If this is happening to you, you may demand to restart your fitness tracker or modify your phone's Bluetooth settings.

Potential solutions:

First, brand certain yous have notifications enabled in the Fitbit app. Open the app on your smartphone, tap your profile icon, and so tap your device. Roll downwards and select Notifications. From in that location, y'all tin turn on/off call, text, and app notifications.
Make sure you're inside 20 anxiety of your mobile device. Equally mentioned, Fitbit trackers connect to smartphones via Bluetooth, so you'll need to make sure you lot're in range to stay connected. If your tracker and mobile device are as well far away from one another, yous won't receive notifications, or they may be delayed.
Brand certain you lot don't have another Bluetooth device connected to your smartphone. This may cause interference that prevents notifications from appearing on your Fitbit tracker.
Make sureDo Not Disturb style is turnedoff on your Fitbit device.
- Fitbit Luxe: From your watch face, swipe down. Make sure the Do Non Disturb setting is turned off.
- Fitbit Sense and Versa 3: From your watch face, swipe from left to right. Brand sure the Do Not Disturb icon is unchecked.
- Fitbit Inspire 2, Inspire, and Inspire HR: Navigate to your device settings, then scroll downwards to the Do Not Disturb option. Tap information technology, then ensure Do Not Disturb is turned off.
- Fitbit Charge four and Accuse iii: Touch and hold the side button for a few seconds, and a Do Not Disturb option will appear. Make sure this setting is turned off.
- Fitbit Versa 2, Versa, Versa Lite, and Ionic: From your watch confront, swipe down to admission your notifications, then again from the top of the screen. You should encounter 3 icons evidence upwardly almost the meridian: music, wallet, and quick settings. Tap the grayness quick settings icon on the right. Brand sure the Exercise Not Disturb icon is unchecked.
- Fitbit Ace, Ace 2, and Ace 3: You tin disable notifications from the Fitbit app on your smartphone. Open the app on your smartphone, tap your profile icon, then tap your device. Scroll down and select Notifications. From there, y'all tin turn on/off notifications for your device.
- Fitbit Charge 2:Hold the side button while on the watch face. Do Not Disturb style should toggle on/off.
- Fitbit Surge: Swipe over to Settings and brand sure Notifications is set to On.
- Fitbit Blaze: Hold the top-right button for a few seconds and brand sure Notifications is set up to On.
Make certainPractise Not Disturb way is turnedoff on your phone.
You may need to force quit the Fitbit app. From your mobile device, caput toSettings>Apps>See all apps>Fitbit>Force Stop.
Attempt turning Bluetooth off and on again. From your mobile device, head toSettings>Bluetooth, then turn the Bluetooth toggle off and so on. Y'all can also turn off the Bluetooth toggle by tapping the icon in your quick settings panel.
Effort restarting your mobile device.
If all else fails, try uninstalling and reinstalling the Fitbit app.

Trouble #3: Fitbit non charging

fitbit inspire hr charger charging cable

Fitbit not charging? Nobody likes to wake up in the forenoon to a dead Fitbit. You may demand to switch charging cables or clean your device.

Potential solutions:

Make sure your Fitbit tracker and charging cable are clean. Grit and debris can accumulate over time, which could prevent the device from charging properly. Hither'south a guide on how to make clean your tracker.
Try plugging your Fitbit charger into a different USB port. Using a UL-certified wall charger will work, equally will a simple USB input on a computer. Your Fitbit may not charge properly if you're using a USB hub.
Brand sure your Fitbit device's pins are properly lined up on the charging cablevision. If the charging pins on your Fitbit device aren't perfectly lined upwardly on your charger, your device won't charge properly. Nosotros've found this to be specially mutual when charging the Alta and Fitbit Charge devices.
You might need to restart your Fitbit device. For instructions on how to practise so, a walkthrough tin be found below.
If y'all notice your Fitbit'due south charger is a little trounce up, you lot might need to replace information technology. You can buy a new charger at Fitbit'south website or on Amazon.

Problem #iv: Bug with Quick View and tap recognition

Many Fitbit devices come with a Quick View feature, which allows you to only raise your wrist to wake the display. Some of these devices — similar the Alta, Charge 2, and Accuse Hr — besides come up with tap-enabled displays, pregnant you can't swipe through menus like y'all would on a normal touchscreen device. Instead, all it takes is a simple tap near or on the display to swipe through your daily stats.

Unfortunately, many Fitbit users merits to have bug with Quick View and tap recognition being besides wearisome to respond. If yous're in this gunkhole, the answer may prevarication in your Fitbit app's Settings menu.

Potential solutions for Quick View problems:

For Quick View to piece of work properly, your Fitbit device needs to know which wrist it'southward being worn on and whether y'all're right-handed or left-handed. To check if this is the problem, open the Fitbit app, select your profile photo, select your tracker, then make sure the Quick View toggle is turned on.
On that same screen, you lot'll run into options to alter your wrist placement. Brand sure you're wearing your Fitbit on the correct wrist and that you've chosen whether or not you're right or left-handed. This will have a big effect on whether or not Quick View works properly.

Potential solutions for tap recognition bug:

Make sure you're tapping your Fitbit device in the right spot. Fitbit recommends aiming toward the bottom of the display, where the tracker meets the band. As well, make certain you're not tapping too forcefully or also softly.
If there'south a second-or-two delay from the time you tap your device, that's normal. But brand sure you lot're giving your device time to react. If you're having trouble with tap recognition, try slowing down your taps.

Trouble #5: Fitbit isn't updating properly

Some people have problems updating their Fitbit device's firmware. If this happens to you, you lot may demand to restart your tracker or endeavour syncing with another mobile device or computer.

Potential solutions:

Try restarting your Fitbit device. For instructions on how to exercise so, a walkthrough tin exist establish below.
After that, try updating your device again. If it's still not working, try restarting your mobile device.
If you're trying to sync your Fitbit with your mobile device, effort removing the Bluetooth connectedness from your mobile device.
- To do this, navigate to Bluetooth in your mobile device's settings menu, notice your Fitbit device, and then chooseForget.
You might demand to try updating your Fitbit via another mobile device or figurer. To practice then on a computer, head to this link, log into your Fitbit account and try updating your firmware.
If you still tin't update, try removing your Fitbit device from your Fitbit account.
- If yous're using a mobile device, head toSettings>[Fitbit device]>Remove this device.
- If you lot're using Fitbit's website, log into your account, click the gear icon on the pinnacle-correct of your screen, so clickSettings>Devices>[Fitbit device]>Remove this device from your account.
  - Next, you lot'll need to add together your tracker back to your Fitbit business relationship. Under the Business relationship section of the Fitbit app, choose Prepare a Device and follow the instructions. Once your device has been re-continued, tapUpdate.

Problem #vi: Fitbit's silent alert stopped working

Most Fitbit devices have the ability to wake you upwardly in the forenoon via silent alarms. If your silent alarms aren't working, there aren't a ton of options. You'll need to cheque your Fitbit's vibration motor using the steps beneath. If that doesn't work, Fitbit recommends you lot contact customer support.

Potential solutions:

First, make certain y'all have a silent alert attack your Fitbit device. To exercise this, open up the Fitbit app, choose your account photograph, select your Fitbit device, so cullSilent Alarm.

If that wasn't the problem, here's how to test your Fitbit's vibration motor:

Fitbit Luxe and Charge v: Simply plug the Luxe into its charging cablevision. You should experience a vibration.
Fitbit Sense: Swipe over on the screen and select Timer on the Sense. Tap Stopwatch and so tap the Play icon. The watch should vibrate. Connecting the device to the charging cablevision and plugging information technology in should make the lookout vibrate too.
Fitbit Versa 3: The steps are similar on the Versa 3. Swipe over and select Timer, tap Stopwatch, and and so tap the Play icon. Plugging in the tracker to charge should work equally well.
Fitbit Inspire 2, Inspire, and Inspire HR: Plug the Inspire into its charging cablevision. Y'all should feel a vibration.
Fitbit Charge 4:Simply press the side push button on your Charge iv while it'southward turned on. Your tracker should vibrate.
Fitbit Versa ii: On your Versa 2, swipe over and select the Timer pick. Tap Stopwatch, then tap the Play icon. Your tracker should vibrate.
Fitbit Versa Lite: On your Versa Calorie-free, swipe over and select the Timer pick. Tap Stopwatch, and then tap the Play icon. Your tracker should vibrate.
Fitbit Accuse three: Simply printing the side button on your Charge 3 while information technology's turned on. Your tracker should vibrate.
Fitbit Versa: On your Versa, swipe over and select the Timer pick. Tap Stopwatch, then tap the Play icon. Your tracker should vibrate.
Fitbit Ionic: From the principal clock face, press and hold the button on the left side. Your tracker should vibrate twice.
- Alternatively, you can swipe over to theTimer screen, tap it, then tap the play icon. Your tracker should vibrate.
Fitbit Ace two and Ace 3: Plug your Ace ii or Ace 3 into its charging cable. You should feel a vibration.
Fitbit Ace: Clip your Ace to the charging cablevision, and make sure the cable is plugged into a USB port on your figurer. Press the button on the charging cablevision to bank check vibration.
Fitbit Blaze: Swipe over to the Timer screen, then tap information technology. TapStopwatch, then tap the play icon. Your tracker should vibrate.
Fitbit Alta: Clip your Alta to the charging cable, and make sure the cable is plugged into a USB port on your reckoner. Press the push on the charging cable to check vibration.
Fitbit Alta Hour: Prune your Alta HR to the charging cable, and brand certain the cable is plugged into a USB port on your computer. Printing the push button on the charging cablevision to check vibration.
Fitbit Accuse 2: Clip your Charge 2 to the charging cable, and make sure the cable is plugged into a USB port on your reckoner. Your tracker should vibrate when you connect the cable.
Fitbit Charge and Accuse HR: Press and agree the side button on your tracker to enter exercise fashion. Your tracker should vibrate.
Fitbit Flex ii: Plug your charging cable into the USB port on your figurer, then remove the tracker from the wristband. Press the tracker into the charging cable. Your tracker should vibrate.
Fitbit Flex: Tap beneath the row of lights on your Flex device. You should feel your tracker vibrate and enter slumber style.
Fitbit Surge: Plug your Surge into the charging cablevision, and make sure the cablevision is plugged into a USB port on your computer. Your tracker should vibrate.
Fitbit 1: Clip your One into the charging cablevision, and make sure the cable is plugged into a USB port on your computer. Your tracker should vibrate.

Problem #seven: Fitbit band breaks

Fitbit devices are pretty high-quality pieces of technology, but they're definitely non invincible. If your Fitbit's band is starting to break, yous'll need to have advantage of the visitor'due south warranty policy.

It'south worth noting that if you own a recent Fitbit device and are out of warranty, you can just buy a new band without replacing the whole unit of measurement. If you have an older tracker similar the Charge HR, Surge, or Flex, you'll want to follow the steps below to get it replaced.

Potential solutions:

Equally noted on Fitbit's Returns and Warranty page, you have the selection to return your Fitbit device for a full refund within 45 days of your purchase date, provided you ordered the device from Fitbit.com.
- In addition, products ordered in November and December may be returned through January 31 of the following year, or 45 days (whichever is longer).
Fitbit likewise offers a one-year express warranty to the original purchaser of the product, guaranteeing that the Fitbit product is free from defects in materials and workmanship under normal use. This ways Fitbit will set the damages washed to your Fitbit device within the offset year, provided y'all're the original purchaser of the device. If you're non, unfortunately, you may be out of luck.
For more details on the company's policies, exist sure to visit Fitbit's Returns page or contact the company'southward client back up team to file a merits.

Looking for replacement bands for your device? You can, of course, head to Fitbit'due south website to purchase a replacement or head to the Amazon links below for a cheaper alternative:

Trouble #8: Fitbit Sense ECG reading problems

Jimmy Westenberg / Android Authorization

Sense

Are y'all having Fitbit Sense ECG problems? Yous're not alone. A modest number of users seem to exist experiencing bugs affecting the Fitbit Sense's electrocardiogram (ECG) recordings.

Users on the Fitbit forums said Fitbit has contacted them and suggested they return their Fitbit Sense smartwatches to the company. Fitbit told these users that information technology would supercede their smartwatches costless of charge. The problem at hand is an unspecified "hardware outcome." Fitbit UK confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results as "inconclusive."

How to restart your Fitbit device

Fitbit Luxe and Accuse 5: Plug your Fitbit Luxe into the included charging cablevision, and ensure it'southward plugged into a ability source. You'll observe a small push on the USB side of the cablevision. Printing the button three times slowly, with about i second in between each press. Your Luxe should restart.
Fitbit Sense: Press and agree the inductive home button for x seconds. Keeping belongings it until the watch begins to restart and you come across the Fitbit logo.
Fitbit Versa iii: Printing and agree the push button for ten seconds. Release it only afterwards you meet the Fitbit logo on the screen.
Fitbit Inspire two: Plug your Fitbit Inspire 2 into the included charging cablevision, and ensure it'due south plugged into a power source. Press and concur both side buttons simultaneously for nigh five seconds until yous meet a smiley face. Your Inspire 2 should restart.
Fitbit Inspire and Inspire Hr: Plug your Fitbit Inspire or Inspire HR into the included charging cable, and ensure it'due south plugged into a power source. Press and hold the side push for nearly 5 seconds until you see a smiley face up. Your Inspire should restart.
Fitbit Accuse 4: When your Fitbit Charge iv is turned on, press and agree the side push button for eight seconds. Your tracker should restart afterward yous run across a smile icon and feel a vibration.
Fitbit Versa 2: Printing and hold the left push until the Fitbit Versa 2'southward display turns off. Your Versa 2 will then restart.
Fitbit Versa Lite: Press and concur the left push until the Fitbit Versa Lite's display turns off. Your Versa Lite volition then restart.
Fitbit Charge 3: When your Fitbit Accuse 3 is turned on, press and hold the side button for eight seconds. Your tracker should restart later y'all come across a smile icon and feel a vibration.
Fitbit Versa: Press and hold the left and bottom correct buttons at the same fourth dimension until you come across the Fitbit logo. Let go of the buttons, and your tracker will restart.
Fitbit Ionic: Printing and agree the left and bottom correct buttons at the aforementioned time until you see the Fitbit logo. Permit go of the buttons, and your tracker volition restart.
Fitbit Ace 3: Plug your Fitbit Ace 3 into the included charging cablevision, and ensure it'south plugged into a ability source. Press and hold both side buttons for about five seconds until y'all run into a smiley face. Your device should restart.
Fitbit Ace 2: Plug your Fitbit Ace 2 into the included charging cable, and ensure it's plugged into a ability source. Press and hold the side button for about five seconds until you see a smiley face. Your device should restart.
Fitbit Ace: Clip your Ace to the charging cable, and brand sure the cable is plugged into a USB port on your reckoner. Printing the push on the charging cable three times within viii seconds. A few seconds subsequently, you'll see the Fitbit logo on your device's screen. After yous see the logo, unplug your tracker from the charging cable.
Fitbit Alta HR: Clip your Alta HR to the charging cable, and brand sure the cable is plugged into a USB port on your estimator. Press the push on the charging cable 3 times within eight seconds. A few seconds later, you'll see the Fitbit logo on your device's screen. After you meet the logo, unplug your tracker from the charging cablevision.
Fitbit Bonfire: Printing and hold the left and bottom correct buttons (Dorsum and Select) at the same time until you see the Fitbit logo. Let go of the buttons, and your tracker will restart.
Fitbit Alta: Clip your Alta to the charging cablevision, and make sure the cablevision is plugged into a USB port on your calculator. Press the button on the charging cablevision three times within eight seconds. A few seconds later, you'll see the Fitbit logo on your device's screen. Afterwards you come across the logo, unplug your tracker from the charging cable.
Fitbit Accuse ii: Clip your Charge 2 to the charging cable, and make certain the cable is plugged into a USB port on your figurer. Press and hold the side button on your tracker for four seconds. You'll then run into the Fitbit logo, at which signal your tracker volition begin the restart process. Unplug your tracker from the cable.
Fitbit Accuse and Charge Hour: Plug your Charge or Charge Hour into the charging cable and brand sure the cablevision is plugged into a USB port on your computer. Press and agree the side button for 10-12 seconds. You'll see the Fitbit logo and a version number announced on your tracker's screen. Permit go of the button and unplug your device from the cable.
Fitbit Flex 2: Plug your charging cablevision into the USB port on your computer, so remove the tracker from the wristband. Press the tracker into the charging cable. Make sure the pins on the tracker are aligned with the pins on the charging dock. Press the push button on the charging cable (below the tracker compartment) three times within five seconds. A few seconds later, the lights volition begin flashing simultaneously. Remove the Flex 2 from the charging cable.
Fitbit Flex: Plug your charging cable into the USB port on your calculator, and then remove the tracker from the wristband. Press the tracker into the charging cable. Insert one stop of a paperclip into the pocket-size pinhole on the back of the charger for 3-4 seconds. Remove the Flex from the charging cablevision.
Fitbit Surge: Press and hold the left and bottom right buttons (Habitation and Select) for 10-xv seconds. You'll run across the screen flash and start to dim, at which point you lot tin can allow go of the buttons. Subsequently your screen has turned off, wait 10 seconds, and press the left button (Dwelling house) to plough your device back on.
Fitbit One: Plug your charging cable into your computer, and then plug the One into the cablevision. Make sure the gilt contacts on your tracker are aligned with the pins on the charger. Hold downwards your Fitbit Ane's push button for 10-12 seconds. Remove your tracker from the charging cable, and then printing the push until the screen turns on.